Managing Partner | Retail Systems Research (RSR)
Nikki is one of the most recognized analysts covering the retail industry. She focuses on trends impacting the consumer-retailer relationship, along with their supply chain and marketing implications. She has written research and articles on topics ranging from in-store marketing and technology, store performance management, supply chain and multi-channel fulfillment, retailer-manufacturer collaboration, merchandising, and loyalty and promotions management. She has been quoted as a subject matter expert in The Economist, New York Times, Wall Street Journal, USA Today, and National Public Radio. She has been a retailer, a software provider, and a consultant before becoming an analyst.
VP Information Technology | Cosi
Jim is a business executive with a professional focus on information technology and personal passion for leadership and coaching. He has spent the past 15+ years as a senior executive driving business change through technology, while assembling and developing exceptional, high-performance teams. Jim’s professional career began in non-IT positions, including cook, server, bartender and manager, in the restaurant industry in the Western New York area. Prior to joining Cosi, he served as VP of information technology for Boloco, CIO of Unidine and VP of IT for Bertucci’s.
Vice President, Research | Gartner
As Vice President, Research, for Mobile Marketing, Mike McGuire guides digital marketers on best practices for developing strategies. He specializes in how context, community, location and time – combined with a consumer’s purchase history and purchase intent – are changing the relationship between consumers and brands.
Co-Founder, President and CEO | Vibes
Chairman | Mobile Marketing Association
Recently named 2013 “Mobile Evangelist of the Year” award, Jack is one of the premier thought-leaders in mobile marketing and wireless, and responsible for spearheading Vibes’ strategic direction and driving the company’s position as a leading provider of mobile relationship management technology solutions. An entrepreneur and builder, Jack has specific expertise in business development, strategic client management and consumer marketing. Jack currently serves as Chairman of the Mobile Marketing Association’s Global Board and on the CTIA Wireless Internet Caucus. Under Jack’s leadership, Vibes was ranked #92 in the 2007 Inc. 500 list of fastest growing US companies.
Executive Director | Future of Privacy Forum
Jules serves as executive director and co-chair of the Future of Privacy Forum, a Washington, D.C.-based think tank that seeks to advance responsible data practices. Founded five years ago, FPF is supported by more than 80 leading companies, as well as an advisory board of comprised of the country’s leading academics and advocates. FPF’s current projects focus on online data use, smart grid, mobile data, big data, apps and social media. Jules’ previous roles include chief privacy officer at AOL and before that at DoubleClick, as consumer affairs commissioner for New York City, as an elected New York State Legislator and as a congressional staffer, and as an attorney.
Douglas (DJ) Asad
Senior Product Manager | FIS
D.J. currently leads the mobile commerce strategy and development team within mobile financial solutions at FIS. He is responsible for the development and delivery of industry leading mobile commerce capabilities for FIS clients. D.J. focuses on developing a FIS mobile payments/commerce strategy, utilizing multiple technologies, and managing the process of creating a mobile payments/commerce business within FIS. He maintains subject matter expertize on all forms of mobile commerce, mobile wallet, and mobile banking offerings and technologies. D.J. initially joined FIS as part of the image and output solutions group as a product consultant. There, he was responsible for creating over $100 million in revenue through new products and solutions.
Senior Editor | RetailCustomerExperience.com
James Bickers is the senior editor of Retail Customer Experience. He has written about technology and related issues for 20 years, for a wide range of national and international publications.
CEO | Ordr.In
David is founder & CEO of Ordr.in, a Google Ventures-backed open platform for restaurant ecommerce. Offering a series of transactional APIs connected to the country’s fastest growing restaurant ecommerce network, Ordr.in is changing the way customers and restaurants engage and transact online. David and Ordr.in were featured in Entrepreneur Magazine’s Brilliant 100, the Silicon Alley 100 and numerous restaurant and technology publications. David is a frequent speaker on ecommerce, APIs and restaurant technology.
Sr. Product Manager – Mobile | Sears Holdings Corporation
As senior product manager for mobile, Eric is responsible for cart and checkout for mobile sites as well as iPhone and Android apps for Sears and Kmart. He has an extensive background in web and mobile development, working for organizations such as Groupon, Redbox, FTD, and Sprint. Eric is experienced in fast-paced development environments with the goal in mind of shipping the product, iterating, and creating great customer experiences.
Director of Online Marketing | Rosati’s Pizza
Brittany Burzawa serves as the director of online marketing at Rosati’s Franchising, Inc., which includes Rosati’s Pizza, Papa Saverio’s Pizzeria and My Rosati’s Catering. Rosati’s Pizza is a Chicago staple, dating back to 1964 and is considered one of the first pizza chains to deliver. It began franchising in 2006 and now includes close to 200 domestic locations in 14 states including both carryout/delivery and sports pizza pubs. In her role, Brittany plans all national and local store marketing, advertising and public relations campaigns. She specializes in market research, web design, content creation, email marketing, social media marketing, SEO/SEM and marketing data analysis.
Client Partner, Mobile | Razorfish
Matt is a seasoned digital marketing professional who counsels major brands on the usage of emerging technologies. He has worked within numerous verticals, including insurance, pharmaceuticals, CPG, telecommunications, retail, finance, and entertainment. As the client partner at Razorfish, Matt focuses on helping clients navigate the mobile channel and create contextually appropriate mobile experiences that surprise and delight their customers.
Chief Operating Officer | San Francisco Soup Company
Clayton Chan is COO of San Francisco Soup Company. Clayton’s background includes strategy, consumer package goods marketing and sales management positions with consulting firm MMR Strategy Group, Procter and Gamble, Clorox and Zoom Eyeworks. He has had international assignments in Asia and United States. He is a former U.S. Army Reserve Officer. Clayton graduated with a bachelor’s degree from the University of California, Berkeley and holds an MBA from Harvard University.
Chief Digital Officer | Pizza Hut
Baron Concors is the Chief Digital Officer for Pizza Hut, an operating company of Yum! Brands, Inc. (NYSE: YUM). He is responsible for digital technology, digital marketing and digital ventures to deploy powerful solutions to ensure Pizza Hut stays front and center with our technology connected consumers. Prior to this, Baron Concors was the Chief Information Officer for Yum! Restaurants International where he was responsible for KFC and Pizza Hut information technology in over 120 countries. Before becoming CIO for Yum! Restaurants International, he was Chief Information and Digital Officer for Pizza Hut. In that role, He brings extensive experience in innovation, operations and marketing with an emphasis in retail, hospitality and manufacturing. In 2009, Baron was named by Computerworld Magazine as one of the Premier 100 IT Leaders in the world and Forbes Magazine named the Pizza Hut iPhone application the #1 branded mobile application of the year. Prior to joining Pizza Hut, Mr. Concors was Vice President of Global Retail Technology for FedEx and held a variety of leadership positions at Deloitte and Touche LLP, and Ernst and Young LLP. He holds an MBA from the University of Tennessee.
SVP Sales & Marketing | Splick.it
Anke is SVP sales & marketing at Splick.it, where she’s focused on mobile engagement and helping restaurants deepen relationships with their customers through technology, including their custom gamification and rewards platform. Anke is an award-winning technology marketer passionate about user experience, optimizing engagement and using technology to build strong relationships. Her experience includes executive-level marketing, sales and partnership-development roles at Time Inc., AOL/MapQuest, Times Mirror Magazines. Anke is a foodie who grew up in the restaurant and hotel industry with her family owning and operating restaurants and a boutique hotel at a mountain resort. She blogs regularly about innovative marketing practices.
General Manager | Groupon National
Steven leads a group of sales professionals working to forge new and creative collaborations with national retailers, restaurants, and service providers in the US and Canada. His team specializes in building customized promotions that drive goals typically centered around new customer acquisition, brand awareness, revenue, and/or traffic to stores or online. The team develops strategic promotions centered around an active dialogue, focusing on the specific needs of clients, with the goal of mutual success.
Outside the office, you can find Steven at the park with his kids, coaching tee-ball, fly-fishing, cooking, eating and enjoying Chicago.
Business Development Manager | App Annie
Mike oversees business development efforts for App Annie, the leading global provider of app analytics products and the industry standard for app market data. Mike’s in-depth knowledge of the app ecosystem helps marketers, app developers, publishers, and brand managers better utilize App Annie data to make smarter decisions about their apps and app-related business strategies. Prior to App Annie, Mike was an integral part of the enterprise sales & business development teams at Yahoo!, LinkedIn and Box where he helped customers leverage the latest technologies in online advertising, SaaS and enterprise cloud content collaboration to achieve their strategic objectives.
Corporate Director, Information Technology | SeaWorld Parks & Entertainment
As corporate director of information technology for SeaWorld Parks & Entertainment, Len Dudis leads a guest facing technology team supporting the deployment and integration of new technologies within the company’s theme parks including restaurants, merchandise shops, ticket sales, information, and interactive elements within the park attractions as well as company websites and mobile applications. He also works closely with company line of business leaders to devise company technology strategies based on business goals. Len is a former business leader himself having spent seven years leading local and corporate efforts in the resort industry prior to transitioning to IT in 2002.
Chief Executive Officer | Firehouse Subs
Don Fox is Chief Executive Officer of Firehouse of America, LLC, in which he leads the strategic growth of Firehouse Subs, one of America’s leading fast casual restaurant brands. Under his leadership, the brand has grown to more than 750 restaurants in 41 states and Puerto Rico, and is recognized as one of the best franchises in the country. Don sits on various boards of influence in the restaurant community, and is a respected speaker, commentator and published author. He was recognized by Nation’s Restaurant News as 2011’s Operator of the Year. In 2013, he received the prestigious Silver Plate Award from the International Food Manufacturers Association (IFMA), and was recognized by FastCasual.com as the No.1 Executive in the fast casual restaurant community.
Vice President, Indirect Sales | MagTek Retail Solutions Group
Doug Free is vice president, Indirect Sales for MagTek’s Retail Solutions Group. In this role, Doug leads a team focused on marketing and selling transaction security solutions through a network of distributors, resellers and solution providers. Doug also works directly with solution providers as they adopt MagTek’s MagneSafe Security Architecture, which includes encryption, authentication and tokenization features to secure electronic transactions. Doug’s experience includes working with a variety of customers across multiple industries – Retail, Financial, Hospitality, Government and Healthcare. Doug has extensive knowledge of the payments industry and has held positions in sales, marketing, product development and systems technology for several companies including Hypercom and Discover Financial.
VP, Hospitality Wireless & Services | Motorola Solutions, Inc
Dave Gagné is vice president of the North American Hospitality Vertical go to market organization at Motorola Solutions. A graduate of the University of Rochester with a degree in Optical Engineering, Dave began his career as an LCD and semiconductor engineer, eventually joining Motorola in September 2008 when Motorola acquired privately held AirDefense with headquarters in Atlanta, Georgia. Prior to his tenure with AirDefense, he was the VP of Sales for several high tech start-up companies.
Vice President of Marketing | BJ’s Restaurants
Tim has 20 years of restaurant chain marketing experience and currently serves as vice president of marketing for BJ’s Restaurants, a casual dining chain with over 150 stores. Previously, he was senior vice president of marketing of The Johnny Rockets Group. He co-founded a marketing and digital agency called White Barn Group in 2005 and served as its CEO for nearly five years. Other previous positions include vice president of marketing for Rubio’s Restaurants, vice president of Del Taco and vice president of marketing and product development for Taco Time International. He has also been an advisor to various start-up consumer facing technology companies as well as serving on the selection committee for the EvoNexus technology incubator in San Diego.
Chief Marketing Officer | Jersey Mike’s Subs
Rich is the CMO for Jersey Mike’s Subs, a fast casual franchise restaurant chain with over 750 stores open and under development in 33 states. Before joining Jersey Mike’s, Rich was president and co-founder of Sirius Advertising, Inc., a full-service advertising agency. As CMO of Jersey Mike’s, Rich oversees all brand management, as well as national and local marketing activities. He has sat on the board of directors of The Foodbank of Monmouth and Ocean Counties, Academy Charter High School Board of Trustees and the Lake Como Board of Planning and Zoning.
Editor | MobilePaymentsToday.com
Will Hernandez has 14 years of experience ranging from newspapers to wire services and trade publications. Before becoming Editor of Mobile Payments Today, he spent two years as the content manager for PaymentsJournal.com, a leading payments industry news aggregator and information hub published by Mercator Advisory Group. He spent four years covering the payments industry as an associate editor for multiple publications in SourceMedia’s Payments Group based in Chicago including ATM&Debit News, CardLine, PaymentsSource.com, ISO&Agent Weekly and American Banker. Will helped launched SourceMedia’s bi-weekly newsletter, Mobile Banker, and built and cultivated the PaymentsGroup’s first Twitter presence.
Principal Product Manager| Snagajob
Nick is a Principal Product Manager at Snagajob, responsible for their ecommerce channel. He works with small businesses to solve hiring problems by building simple solutions that allow them to focus on running the rest of their business.
Owner & Operator | Ray’s Italian Water Ice & Frozen Custard
Zach is a partner in 3 Lamb’s Inc. and an owner of Ray’s. He attended Virginia Commonwealth University, where he received a bachelor’s degree in business. In 2005, Zach’s family incorporated 3 Lambs who own and operate Ray’s Italian Water Ice & Frozen Custard in Richmond Virginia. Zach has played an intricate role in turning a business with no name or brand recognition into a local institution; his passion for his work, personality, and ambition have been key components in molding the culture that has been the driving force behind Ray’s success.
Director of Digital and eCommerce | Wingstop
Erin currently oversees all mobile, social, and digital initiatives for the restaurant chain Wingstop, Previously, she worked at Palms Casino Resorts as the executive director of marketing and eCommerce. She has worked at MGM Resorts International, where she was responsible for the digital ad planning and buying for Monte Carlo, Mandalay Bay, New York New York, Beau Rivage, and Gold Strike. Erin has specialized in developing and implementing strategies to grow email acquisition, mobile subscribers, and social media fans/followers, as well as identifying new and emerging channels to optimize ROI and fuel revenue growth. Prior to MGM Resorts, Erin was at Caesars Entertainment, working in digital, HR, and even theater.
CEO & Founder | Touchpoint
Israel is the founder & CEO of Touchpoint, a POS, mobile, loyalty and data platform. He has a proven history of business, process and technical innovation that was developed as a product design engineering student at Stanford University in the early ’90s. Before Touchpoint, Israel co-founded Redline Networks, the company that first turned network load balancing into smart and flexible devices. He has also held positions at Dell Computer – where his team developed a unified online system to run the entire ARB business unit – and BMW in Munich, Germany – where he started the BMW X5 project. Israel has 10 patents granted and 20 more pending.
CEO | RTBiQ
Richard is founder and CEO of RTB iQ, a team of data science, computer science and media professionals dedicated to helping clients execute superior micro-targeted local mobile advertising media programs. He has over 15 years’ experience driving exceptional performance and record-breaking revenue in world-leading media and advertising organizations, including The Weather Company, Weather Underground and Winstar Interactive. Richard is also a leader in the mobile programmatic industry having founded the Mobile Marketing Association’s Programmatic Committee, which is dedicated to establishing best practices in mobile programmatic.
CEO & Founder | Takatech
Siobhan is one of the foremost experts on the future of the Internet, cybersecurity, privacy and business-government relations globally. As both advisor and executive to some of the best global technology brands, she helped direct strategy, communications, investor relations, government relations, issue management and policy for companies such as Intel-McAfee, AVG Technologies, Oracle, HP, RSA Security, Betrusted and Sprint PCS. Siobhan has created and executed successful communications strategies to shape policy outcomes in China, the U.S. and the E.U. As CEO & founder of Takatech, a strategic consultancy, she represents a number of Fortune 100 corporate clients.
Vice President, Strategy & Innovation | Solstice Mobile
Working with Fortune 500 clients, Kelly helps define their mobile strategies and manages the delivery of their mobile initiatives. She is a thought leader publishing a monthly mobility blog as well as speaker on various mobility topics. Kelly has been with Solstice Mobile since it’s inception and has worked to grow the business through sales leadership, client delivery leadership, and internal business process optimization. Kelly is a Cleveland, OH native and now lives in Mokena with her husband and 2 boys.
Senior Analyst | Yankee Group
Jordan has spent the past three years conducting market research in the communication, financial services and technology sectors with FM Global, OnProcess Technology and currently, Yankee Group. At Yankee Group he leads the firm’s mobile payments research and consulting practice with a particular focus on the development of mobile devices being used across each phase of the shopping journey. He covers a variety of topics at the intersection of mobile, marketing and commerce, including mobile wallets, mPOS, mobile banking, mobile loyalty, mobile couponing and emerging payment technologies. Jordan is frequently engaged by the media to share his insights on the mobile payments ecosystem.
Chief Technology Officer | Atlanta Falcons
As CTO for the Atlanta Falcons, Jared is responsible for sourcing and integrating innovative, leading-edge technology solutions to ensure the development of a world-class stadium facility. He also leads the deployment of technology solutions designed to meet the changing needs of Atlanta Falcons fans and guests of the many other events that will be hosted at the new stadium which will open in 2017. Prior to joining the Falcons, Jared served most recently as vice president of solution management for travel at NCR Corporation. Before Jared’s time with NCR, he spent nearly 10 years working for Continental Airlines and United Airlines leading the development and adoption of multi-channel self-service technologies in the airline industry including the first mobile boarding passes in the U.S.
President & CEO | SUMOTEXT Corporation
Tim Miller is the President and CEO of SUMOTEXT Corporation, a mobile relationship management company he founded in 2007 to provide campaign management tools to control SMS and MMS messaging programs. Tim guided SUMOTEXT to profitability in 2011 and today supports a diverse roster of over 100 brands and enterprises that include Starbucks, Firehouse Subs, Southwest Airlines, EA Sports, and Humana. Tim completed the EDS Systems Engineer Development program and later lead IBM’s Electronic Bill Presentment and Payment (EBPP) National Practice. Tim graduated from the University of Arkansas at Little Rock and was a 2011 Arkansas Business selection to the “40 Under 40″ list of businesspeople in Arkansas.
General Manager | Trulia
Sophie-Charlotte (SC) is a general manager who builds and leads teams that transform technology companies into mobile-first organizations. The mobile services she created are used by billions of people and have won industry awards such as Emmy nominations. Prior to joining Facebook, SC successfully sold the mobile company she founded and was general manager of a top 1% mobile commerce/search app at Nokia. She has a Stanford MBA and an MS in electrical engineering and frequently speaks and writes on mobile, social networks, innovation and leadership (CTIA, Fast Company, Huffington Post, Commerce World, Stanford, etc.)
Group Product Manager | Sears Holdings Corporation
Hari is currently a senior product manager in the Sears mobile department leading personalization and top-of-funnel strategy for Sears and Kmart mobile applications. He leads a team of product managers to assist in search, browse, PDP, homepage, deals, and promotions experience for mobile apps. Before joining Sears, Hari served as senior product development project manager for Acxiom Corp. Before that, he was a technical project manager for Walgreens where he was responsible for planning, estimating, staffing, organizing, and managing multiple e-commerce projects.
President & CEO | McAlister’s Deli
Frank has been CEO of McAlister’s Deli since September 2010. He has 25+ years of experience leading foodservice and retail brands, including The Pantry, Inc., Burger King and Pizza Hut. Frank received his B.A. degree from Yale University and his MBA from the University of Pittsburgh’s Katz School of Business.
Founder & Chief Innovation Officer | MomentFeed
Rob founded MomentFeed in 2010 and serves as chief innovation officer, working closely with the company’s brand and platform partners to deliver the most innovative marketing solutions. As a pioneer in the location-based marketing space, he speaks and writes frequently on the convergence of social, local, and mobile and its implications for brands. Rob spent 10 years writing about snowboarding, luxury travel, and automotive culture for such magazines as National Geographic Adventure, Elite Traveler, and Men’s Journal. He authored The Way of the Snowboarder and later started MaxGladwell.com, a leading independent blog (now syndicated) on social media, sustainability, and geolocation.
President | AppSmyth
A 20 year ‘hands on’ investor and entrepreneur in the tech industry, Jonathan is president of AppSmyth, a cloud-based SaaS platform that enables restaurants and speciality retailers to quickly launch a mobile presence to extend its brand and deepen customer loyalty. Jonathan’s areas of expertise include business strategy, business development and sales. His involvement in new and emerging technologies has included Fitbit, Healthy Fit, SoFi, Reboot with Joe, Rental Beast, AppSmyth, Boatbound, and Rabbl. Jonathan also currently serves as the chairman of Roosevelt Capital.
Process Development Manager, Human Resources | Harris Teeter
Rick has worked in the grocery industry for 26 years and with Harris Teeter since 1993. He has worked in operations, front end, receiving and price accuracy. His corporate office experience includes systems support, business analyst and project management as well as administrator for a variety of systems including UPC maintenance, advertising signage, call center tracking, space management, employee portal, data reporting and applicant tracking system. Rick currently serves in the HR department at as human resources process development manager.
Senior VP, Digital Marketing, Media and Analytics | Upshot
Dan oversees digital, media and analytics teams at Upshot, an integrated marketing agency serving clients including Corona Extra, Kraft Foods, P&G, New Balance and LiftMaster. He has nearly 20 years of marketing experience and currently works with clients to develop integrated mobile experiences that build brand advocates. Prior to joining Upshot, Dan was CMO at SubscriberMail, responsible for e-marketing products and services and was the president of The Carrotseed Group—a boutique Chicago agency.
VP, Digital Marketing | Redbox
Mike’s responsibilities at Redbox span the omni-channel landscape of website, email, text, mobile apps, paid media and social driven by a robust marketing analytics and CRM team. Prior to joining Redbox, he held digital leadership positions at Warner Bros and NBCUniversal where he built global digital marketing teams, initiated social business programs that grew to over 150 million fans and developed strategies for the transition from physical to digital content delivery. Mike has had the opportunity to develop strategy and products at the enterprise, B2B and B2C level that range from global product catalogs and B2B portals, omni-channel ecommerce, CMS and media asset management systems.
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